Visa and Flight (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our dummy ticket services.
1. INFORMATION WE COLLECT
1.1 Personal Information
We collect personal information that you voluntarily provide when using our services:
- Full name (as per passport)
- Email address
- Phone number
- Passport details (when required)
- Date of birth
- Nationality
- Travel dates and destinations
- Payment information (processed securely through third-party payment processors)
1.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Operating system
- Referring website addresses
- Pages visited and time spent
- Device information
- Cookies and similar tracking technologies
1.3 Third-Party Information
We may receive information from third-party services:
- Payment processors (transaction confirmation)
- Analytics providers (website usage data)
- Email service providers (delivery confirmation)
2. HOW WE USE YOUR INFORMATION
2.1 Primary Purposes
We use your information to:
- Process and fulfill your dummy ticket orders
- Generate flight itineraries and hotel reservations
- Communicate order status and delivery
- Provide customer support
- Process payments and prevent fraud
- Send order confirmations and receipts
2.2 Secondary Purposes
With your consent, we may use your information to:
- Send promotional emails and special offers
- Improve our website and services
- Conduct analytics and research
- Personalize your experience
- Respond to inquiries and feedback
2.3 Legal Compliance
We may use your information to:
- Comply with legal obligations
- Enforce our Terms and Conditions
- Protect our rights and property
- Prevent fraud and abuse
3. LEGAL BASIS FOR PROCESSING (GDPR)
For users in the European Union, we process your personal data based on:
3.1 Contractual Necessity
Processing is necessary to fulfill our contract with you (providing dummy ticket services).
3.2 Legitimate Interests
Processing is necessary for our legitimate business interests (improving services, preventing fraud, marketing).
3.3 Consent
You have given explicit consent for specific processing activities (marketing communications).
3.4 Legal Obligation
Processing is necessary to comply with legal requirements (tax records, anti-fraud measures).
4. DATA SHARING AND DISCLOSURE
4.1 Third-Party Service Providers
We share information with trusted service providers who assist our operations:
- Payment processors (Stripe, PayPal)
- Email service providers
- Airline and hotel booking systems
- Cloud hosting providers
- Customer support platforms
All third parties are contractually obligated to protect your data and use it only for specified purposes.
4.2 Business Transfers
If we undergo a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
4.3 Legal Requirements
We may disclose information when required by law or to:
- Comply with court orders or subpoenas
- Protect our legal rights
- Investigate fraud or security issues
- Protect public safety
4.4 With Your Consent
We may share information for other purposes with your explicit consent.
4.5 What We Do NOT Share
We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.
5. DATA SECURITY
5.1 Security Measures
We implement industry-standard security measures:
- SSL/TLS encryption for data transmission
- Secure payment processing (PCI DSS compliant)
- Encrypted data storage
- Regular security audits
- Access controls and authentication
- Employee confidentiality agreements
5.2 Limitation
While we strive to protect your data, no internet transmission is 100% secure. You provide information at your own risk.
6. DATA RETENTION
6.1 Retention Period
We retain your personal information for:
- Active orders: Duration of service delivery (up to 14 days for dummy ticket validity)
- Completed orders: 3 years for legal, accounting, and customer service purposes
- Marketing data: Until you unsubscribe or request deletion
- Legal requirements: As required by applicable laws
6.2 Deletion
After the retention period, we securely delete or anonymize your data unless required by law to retain it longer.
7. YOUR RIGHTS (GDPR & DATA PROTECTION)
7.1 Right to Access
You can request a copy of the personal data we hold about you.
7.2 Right to Rectification
You can request correction of inaccurate or incomplete data.
7.3 Right to Erasure (Right to be Forgotten)
You can request deletion of your data, subject to legal retention requirements.
7.4 Right to Restriction of Processing
You can request limitation of how we process your data.
7.5 Right to Data Portability
You can request your data in a structured, machine-readable format.
7.6 Right to Object
You can object to processing based on legitimate interests or for direct marketing.
7.7 Right to Withdraw Consent
You can withdraw consent at any time for processing based on consent.
7.8 Right to Lodge a Complaint
You can file a complaint with your local data protection authority if you believe we’ve violated your rights.
7.9 How to Exercise Your Rights
To exercise any of these rights, contact us at: support@visaandflight.com
We will respond to your request within 30 days.
8. COOKIES AND TRACKING TECHNOLOGIES
8.1 Types of Cookies We Use
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand website usage (Google Analytics)
- Marketing Cookies: Track advertising effectiveness
- Preference Cookies: Remember your settings
8.2 Cookie Management
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
8.3 Do Not Track
We currently do not respond to “Do Not Track” browser signals.
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
10. CHILDREN’S PRIVACY
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you believe we’ve collected data from a child, contact us immediately for deletion.
11. INTERNATIONAL DATA TRANSFERS
11.1 Cross-Border Transfers
Your information may be transferred to and processed in countries outside your residence. These countries may have different data protection laws.
11.2 Safeguards
We ensure appropriate safeguards are in place for international transfers:
- Standard Contractual Clauses (EU-approved)
- Adequacy decisions by the European Commission
- Privacy Shield certification (where applicable)
12. CALIFORNIA PRIVACY RIGHTS (CCPA)
For California residents, you have additional rights:
12.1 Right to Know
You can request information about data collected, used, and shared in the past 12 months.
12.2 Right to Delete
You can request deletion of personal information, subject to exceptions.
12.3 Right to Opt-Out
You can opt-out of the sale of personal information (Note: We do not sell personal information).
12.4 Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
12.5 How to Exercise CCPA Rights
Contact us at: support@visaandflight.com
13. EMAIL COMMUNICATIONS
13.1 Transactional Emails
We send transactional emails related to your orders (confirmations, delivery notifications). You cannot opt-out of these as they are essential to the service.
13.2 Marketing Emails
We send promotional emails only with your consent. You can unsubscribe anytime by:
- Clicking the “unsubscribe” link in emails
- Contacting us at: support@visaandflight.com
- Updating your preferences in your account settings
14. DATA BREACH NOTIFICATION
In the event of a data breach affecting your personal information, we will:
- Notify affected users within 72 hours
- Report to relevant data protection authorities
- Provide information about the breach and protective measures
- Take immediate action to secure data and prevent further breaches
15. AUTOMATED DECISION MAKING
We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.
16. UPDATES TO PRIVACY POLICY
16.1 Modifications
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.
16.2 Material Changes
For significant changes, we will:
- Send email notifications to registered users
- Display prominent notices on our website
- Request renewed consent where required by law
16.3 Your Acceptance
Continued use of our services after changes constitutes acceptance of the updated Privacy Policy.
17. CONTACT INFORMATION
17.1 Privacy Questions
For questions about this Privacy Policy or our data practices:
- Email: support@visaandflight.com
- Website: www.visaandflight.com
17.2 Data Protection Officer
For GDPR-related inquiries, contact our Data Protection Officer at: privacy@visaandflight.com
17.3 Response Time
We aim to respond to all privacy inquiries within 30 days.
18. CONSENT
By using our website and services, you consent to this Privacy Policy and our collection and use of information as described herein.